November 6, 2018

RFC USER SATISFACTION SURVEY

The RFC User Satisfaction Survey overall results 2018 are now published.

Regulation 913/2010 concerning a European rail network for competitive freight requires the Management Boards of the Rail Freight Corridors (RFCs) to conduct a satisfaction survey among the users of their respective RFCs and to publish the results once a year.

RailNetEurope (RNE) was mandated by the RFCs (1-8) with the coordination of the joint survey for the fifth consecutive year and commissioned a professional, independent, Vienna-based market research company, marketmind, to conduct the fieldwork in September-October 2018.

A summary presentation of the overall results have now been published on the RNE website and can be downloaded here. For the RFC-specific results, which will be available after November 2018, please refer to the RFCs directly or check their websites.