It Helpdesk

Path Coordination System (PCS)

RNE Train Information System (TIS)

RNE Charging Information System (CIS)

Customer Information Platform (CIP)

Common Components System (CCS)

For PCS, RNE is offering enhanced service quality from now on. The support response time has been reduced to 4 hours! Tickets sent by e-mail in English are registered and handled on all weekdays, regardless of holidays or vacation periods, with a guaranteed response time. Telephone support is offered during office hours from 09:00 to 16:00 with enhanced reaction time for request handling.

For telephone enquiries please call:
+43 1 907 6272 25

Service Desk opening hours on working days:
Monday – Thursday: 09:00 – 16:00
Fridays: 09:00 – 15:00