RFC User Satisfaction Survey

Article 19 (3) of Regulation 913/2010 concerning a European rail network for competitive freight requires the Management Board of the Rail Freight Corridors (RFCs) to conduct a satisfaction survey of the users of the RFC and to publish its results once a year.

RNE, as a coordination platform for the RFCs, set up a project group consisting of representatives of the RFCs. In 2014, this dedicated project group jointly created a harmonised survey questionnaire to be used during the fieldwork. This questionnaire is revised and updated in accordance with changes in the RFCs' business environment and their internal processes every year. The fieldwork is conducted by a professional, independent market research institute in order to ensure neutrality and transparency. The first wave of the survey was carried out in 2014 and since then the RFCs have mandated the coordination of the survey to RNE.

The RFCs and RNE have agreed to publish the overall results of the survey on the RNE website.  

To download the overall results of the survey in 2016, please click here.

For the RFC-specific results, please turn to the RFCs directly or check their websites.